Senior Production Services Manager, Core Technology Infrastructure
New York, New York
**Job Description:**
The Senior Production Services Manager - Global Market is fully responsible for managing the delivery of application and technology support to the Global Markets Fixed Income Front Office customers, managing any major incidents, setting team direction & staff strategy, facing off to senior business management, coordinating stability programs and strategic process improvements. Additionally the role will closely work with onshore and offshore groups worldwide to continue to operate and improve on global support model. This is a high-profile role working in a fast paced environment requiring individual with flexibility, acumen and the ability to assimilate information quickly, with focus on Incident and Service Management. The position requires exposure of Global Markets Businesses, strong technical skills, knowledge of industry best practices, IT service management, ability to operate in a global team and a passion for continuous improvement.
Key Responsibilities:
Provide leadership and oversight of APS processes
Initiates and provides leadership, strategic/tactical direction to meet business requirements and objectives.
Provide consistent oversight, management, and adherence to governance standards, regulatory impacts, platform access, and platform stability
Collaborate with Front Line Units and process owners on prioritization, enhancements, and requirements for future projects
Liaison between stakeholders, project teams, technology, and Legal/Risk/Compliance/Control partners to ensure adherence to regulations and laws
Required Skills:
10+ Years overall technology experience, with at least 8 in Global Markets Production Support management
Proven track record of managing successful teams, including coaching, performance and day to day engagement in the success of the team
Application Support experience
Independent self-starter, highly organized and detail oriented, with a proactive approach and positive attitude
Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies, and systems
Experience driving creation and design of processes and solutions to achieve business goals, resolve issues/gaps, or deliver on strategic priorities
ITIL understanding, service management experience
Confidence when dealing with senior internal and external stakeholders
Able to work in a fast paced environment and drive results
Strong time management skills
Able to prioritize continually to ensure that service levels are adhered to
Excellent verbal/written communication skills
Strong technical knowledge: Unix/Linux; Python, Database (Sybase/SQL/Oracle), Perl, Shell scripting, Infrastructure
Experience in Monitoring & Alerting, and Job Scheduling systems
Ability to use initiative on a day to day basis, and not be reliant on procedures
Desired Skills:
Experience with trading technologies and workflows - Financial industry experience especially in Fixed Income
Knowledge of Credit, Mortgages products specifically aimed at front office preferred
Experience of SRE principles & application of technology - splunk, Asible
Technology Infrastructure Organization:
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs is a continuous learner
Commitment to challenging the status quo and promoting positive change
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
**Job Band:**
H4
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
**Weekly Schedule:**
**Referral Bonus Amount:**
0
**Job Description:**
The Senior Production Services Manager - Global Market is fully responsible for managing the delivery of application and technology support to the Global Markets Fixed Income Front Office customers, managing any major incidents, setting team direction & staff strategy, facing off to senior business management, coordinating stability programs and strategic process improvements. Additionally the role will closely work with onshore and offshore groups worldwide to continue to operate and improve on global support model. This is a high-profile role working in a fast paced environment requiring individual with flexibility, acumen and the ability to assimilate information quickly, with focus on Incident and Service Management. The position requires exposure of Global Markets Businesses, strong technical skills, knowledge of industry best practices, IT service management, ability to operate in a global team and a passion for continuous improvement.
Key Responsibilities:
Provide leadership and oversight of APS processes
Initiates and provides leadership, strategic/tactical direction to meet business requirements and objectives.
Provide consistent oversight, management, and adherence to governance standards, regulatory impacts, platform access, and platform stability
Collaborate with Front Line Units and process owners on prioritization, enhancements, and requirements for future projects
Liaison between stakeholders, project teams, technology, and Legal/Risk/Compliance/Control partners to ensure adherence to regulations and laws
Required Skills:
10+ Years overall technology experience, with at least 8 in Global Markets Production Support management
Proven track record of managing successful teams, including coaching, performance and day to day engagement in the success of the team
Application Support experience
Independent self-starter, highly organized and detail oriented, with a proactive approach and positive attitude
Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies, and systems
Experience driving creation and design of processes and solutions to achieve business goals, resolve issues/gaps, or deliver on strategic priorities
ITIL understanding, service management experience
Confidence when dealing with senior internal and external stakeholders
Able to work in a fast paced environment and drive results
Strong time management skills
Able to prioritize continually to ensure that service levels are adhered to
Excellent verbal/written communication skills
Strong technical knowledge: Unix/Linux; Python, Database (Sybase/SQL/Oracle), Perl, Shell scripting, Infrastructure
Experience in Monitoring & Alerting, and Job Scheduling systems
Ability to use initiative on a day to day basis, and not be reliant on procedures
Desired Skills:
Experience with trading technologies and workflows - Financial industry experience especially in Fixed Income
Knowledge of Credit, Mortgages products specifically aimed at front office preferred
Experience of SRE principles & application of technology - splunk, Asible
Technology Infrastructure Organization:
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs is a continuous learner
Commitment to challenging the status quo and promoting positive change
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Learn more about this role
Full time
JR-22060738
Band: H4
Manages People: Yes
Travel: No
Manager:
Talent Acquisition Contact:
Kathryn Dixon [C]
Referral Bonus:
0
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
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